Walker’s Carpet Care & Janitorial Service

Terms and Conditions

Effective Date: 19/03/2026

Welcome to Walker’s Carpet Care & Janitorial Service. By scheduling services, requesting an estimate, or using our website, you agree to the following Terms and Conditions.

1. Company Information

Walker’s Carpet Care & Janitorial Service
9046 Euclid Ave
Manassas, VA 20110
Phone: (703) 368-4959

Walker’s Carpet Care & Janitorial Service provides professional carpet cleaning, janitorial services, restoration services, and related cleaning services to residential and commercial clients.

2. Estimates and Pricing

All estimates are based on the information provided by the customer and the visible condition of the property at the time of inspection.

Final pricing may change if:

Areas are larger than estimated
Additional services are requested
Excessive soil, pet contamination, or biohazards are discovered
Additional treatment or restoration services are required

Customers will be notified whenever possible before additional charges are applied.

3. Payment Terms

Payment is due upon completion of services unless prior written arrangements have been made.

Accepted forms of payment may include:

Credit or Debit Cards
Cash
Approved commercial accounts

Walker’s Carpet Care & Janitorial Service reserves the right to:

Charge late fees on overdue invoices
Suspend services for overdue accounts
Send unpaid balances to collections

Customers disputing a charge must notify Walker’s Carpet Care & Janitorial Service within 48 hours of service completion.

4. Scheduling and Access

Customers must provide safe and reasonable access to the property at the scheduled service time.

If technicians arrive and are unable to access the property or begin work due to access restrictions, locked premises, pets, or other circumstances outside our control, a trip charge or cancellation fee may apply.

5. Appointment Cancellations

Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee.

Emergency restoration services that require equipment mobilization may have different cancellation policies.

6. Customer Responsibilities

Customers are responsible for preparing the work area prior to service. This may include:

Removing fragile or valuable items
Securing pets
Providing clear access to areas being cleaned
Informing technicians of known stains, damage, or hazards

Walker’s Carpet Care & Janitorial Service is not responsible for damage caused by undisclosed hazards or unsafe conditions.

7. Furniture and Breakables

Technicians will exercise reasonable care while working around furniture and personal belongings.

However:

Customers are responsible for removing fragile, valuable, or delicate items prior to service.
Walker’s Carpet Care & Janitorial Service is not responsible for damage to unstable, previously damaged, or poorly constructed furniture.
Furniture legs, veneers, or finishes may already be weakened and could be affected during normal cleaning operations.

Large or heavy furniture may not be moved unless previously arranged.

8. Cleaning Results and Stain Removal

Walker’s Carpet Care & Janitorial Service uses professional equipment and cleaning solutions. However, certain stains, odors, or discoloration may be permanent.

The following results cannot be guaranteed:

Complete stain removal
Complete odor removal
Color restoration
Removal of certain dyes, inks, chemicals, or pet contamination

Technicians will make reasonable efforts to improve the condition of the cleaned areas.

9. Pre-Existing Conditions, Pet Urine, and Technician Inspection

Pre-Existing Conditions

Before beginning services, technicians from Walker’s Carpet Care & Janitorial Service may conduct a visual inspection of the areas to be cleaned.

Customers acknowledge that certain conditions may exist prior to cleaning, including but not limited to:

Worn or deteriorated carpet fibers
Loose seams or damaged carpet backing
Pet urine contamination or odor
Pre-existing stains or discoloration
Carpet delamination or adhesive failure
Loose tile, grout, or flooring materials
Furniture staining, fading, or structural weakness

Cleaning processes may reveal, expose, or worsen pre-existing conditions that were not visible before service began.

Walker’s Carpet Care & Janitorial Service is not responsible for damage, deterioration, or conditions that existed prior to the cleaning service.

Pet Urine and Contamination

Pet urine may permanently damage carpet fibers, carpet backing, padding, and subfloor materials.

Professional cleaning and treatment may significantly improve the appearance and odor of affected areas; however, complete stain or odor removal cannot be guaranteed.

Severe contamination may require additional services including:

Deep cleaning
Enzyme treatment
Deodorizing treatments
Padding replacement
Subfloor treatment
Restoration services

Additional charges may apply when pet contamination is present.

Technician Inspection Notice

If technicians identify a condition that may present a risk during cleaning, Walker’s Carpet Care & Janitorial Service may:

Notify the customer before proceeding
Recommend alternative cleaning methods
Recommend additional treatment or restoration services
Decline service in affected areas if necessary

If the customer authorizes service to continue after being notified of potential risks, the customer accepts responsibility for those risks.

Pre-Existing Damage Waiver

By authorizing services, the customer acknowledges and agrees that:

Walker’s Carpet Care & Janitorial Service is not responsible for damage resulting from pre-existing conditions.
Normal cleaning processes may expose previously hidden damage, stains, odors, or structural weaknesses.
Walker’s Carpet Care & Janitorial Service’s liability, if any, is limited to the cost of the cleaning services performed.

10. Drying Time and Slip Risk

Carpet and upholstery cleaning may require 6 to 24 hours drying time, depending on humidity, airflow, and carpet type.

During this time:

Floors and carpets may be damp
Slipping hazards may exist

Walker’s Carpet Care & Janitorial Service is not responsible for injuries or damages resulting from walking on damp surfaces.

Customers are encouraged to limit foot traffic until surfaces are fully dry.

11. Water Damage and Restoration Services

Water damage restoration services may involve the placement of drying equipment, air movers, and dehumidifiers.

Customers must:

Allow equipment to operate continuously
Maintain electrical power to equipment
Follow technician instructions

Interrupting drying equipment may delay restoration and affect results.

12. Limitation of Liability

Walker’s Carpet Care & Janitorial Service performs services using industry-standard practices and equipment.

However, the company’s liability for any claim related to services provided is limited to the cost of the services performed.

Walker’s Carpet Care & Janitorial Service is not responsible for:

Pre-existing damage
Structural defects
Manufacturing defects in flooring or furniture
Normal wear and tear

13. Chargebacks and Payment Disputes

Customers agree not to initiate credit card chargebacks without first contacting Walker’s Carpet Care & Janitorial Service to resolve the issue.

Unauthorized chargebacks may result in:

Collection actions
Legal recovery of fees and service costs

14. Website Use

All content on this website, including text, images, logos, and service descriptions, is the property of Walker’s Carpet Care & Janitorial Service and may not be copied or reproduced without permission.

15. Privacy

Any personal information submitted through this website or during service scheduling will be used solely for communication and service fulfillment.

Walker’s Carpet Care & Janitorial Service does not sell or distribute customer information to third parties.

16. Service Area

Walker’s Carpet Care & Janitorial Service provides services throughout Northern Virginia and surrounding areas.

Service availability may vary depending on location.

17. Changes to Terms

Walker’s Carpet Care & Janitorial Service reserves the right to update these Terms and Conditions at any time.

Updated terms will be posted on this website.

18. Contact Information